Last updated on 28 August 2023.
Jamatto Limited and all its subsidiaries and affiliates (“Jamatto”, “we”, “our” or “us”) expects its employees, including those of its subsidiaries worldwide and third parties with whom Jamatto does business, to maintain the highest standards of ethics and compliance with applicable laws and rules. Jamatto is committed to the highest standards of privacy and data protection compliance and expects all its employees and management to adhere to these standards.
Jamatto operates a voucher service (the “Jamatto Service” or the “Service”) to help merchants and vendors (“Sellers”) accept small amounts (collectively “Purchases” or “Payments”3 or “Transactions”) from their customers (each, a “customer” or a “Buyer”) in exchange for their products and services. Our services comprise all software and services that we offer, including the Jamatto forms that may be made available on a Seller’s website, and other services that we offer through our website when you register for a Jamatto account (collectively referred to as the “Services”).
We understand that privacy is important to our online visitors and users. We respect your privacy and will take all reasonable steps to safeguard and protect your information as if it was our own.
This Privacy Policy will help you understand what Personal Data Jamatto collects; how it collects, holds, uses and discloses that information; and the purposes of collection and disclosure.
The term “Personal Data”, as used in this Policy, refers to any data (whether by itself or when linked with other information in the possession of, or likely to come into the possession of, Jamatto) that can be used to identify a specific living person. Personal Data does not include information that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.
Please also review, if applicable, your agreement with Jamatto, including our Services Agreement that shall govern in the event of any inconsistency with this Privacy Policy.
This Policy applies to the jamatto.com website, including all subpages and successor pages (collectively referred to as the “Website”), and also applies to all Services that we offer.
This Policy does not apply to any website, product or service of any third-party company even if the website links to (or from) our Website. Please always review the privacy practices of any third-party company before deciding whether to provide any information.
By using our Website or Services, you are accepting the practices described in this Policy. If you do not agree with this Policy, please delete all cookies from your browser cache after visiting our Website and do not visit or use our Website or Services. Your continued use of our Website or Services will signify your acceptance of this Policy.
We collect Personal Data from our Sellers and our Sellers' customers (“Buyers”) in order to enable us to provide our Services.
Broadly speaking, we collect information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties (e.g. banks, credit bureaus), and (3) passively through technology such as “cookies” (cookie collection is described below in Section 3 (“Cookies and Web Server Logs”).
The types of Personal Data that we collect and our use of that Personal Data will depend on whether you are a Buyer or Seller.
When you use a Seller’s website to make a purchase, we collect your Personal Data from you. This Personal Data includes your email address and social login identifiers. We will use this Personal Data as part of the purchase and top up processes. When you use Jamatto on a Seller’s website, we will use the Personal Data disclosed to us by you to complete purchases that you choose to make on other Sellers' websites or applications that also use Jamatto, but only with your permission. This permission is granted by you when you log into Jamatto for the first time on each Seller’s website. Buyers can view our Privacy Policy via a hyperlink and are asked to confirm that their Personal Data be remembered.
This Personal Data described above will be shared and disclosed only as described below in Section 4 (“Sharing and Disclosure of Personal Data”).
When you visit our Website, you have the ability to conduct live “test” transactions and experience our Services working without registering for a Jamatto account. To monitor these test transactions, we collect your IP address, information about your computer, and other standard web log information. We also collect any Personal Data that you provide to conduct the test transactions.
To gain full access to our Website and Services, you must register for a Jamatto business account. When you register for a Jamatto business account, we collect the Personal Data you provide, such as the following:
If you elect to not provide Personal Data in optional fields it may limit your ability to use our Services. We may retrieve additional Personal Data about you from third parties and other identification/verification services such as credit bureaus. In addition, we may collect Personal Data from you in other ways including emails, surveys, and other forms of communication. Once you begin using our Services through your Jamatto account, we will keep records of your transactions and collect information of your other activities related to our Services.
This Personal Data described above will be shared and disclosed only as described below in Section 4 (“Sharing and Disclosure of Personal Data”).
To simply browse our Website, you are not required to provide any Personal Data. However, we may gather non-personally-identifiable information, as described directly above, solely for the purposes of monitoring and improving our Website and Services. We will not share this information with third parties or use it to target any advertisements to you.
Our Website and Services are directed to the general public. We do not knowingly collect information from children under 15 years of age or have any reasonable grounds for believing that children under the age of 15 are accessing our Website or using our Services. If we learn that we have inadvertently collected Personal Data from a child under age 15, we will delete that information as quickly as possible. If you believe that we might have any information from a child under age 15, please contact us.
“Cookies” are a feature of web browser software that allows web servers to recognise the computer used to access a website. Cookies can remember what information a computer accessed on one web page to streamline activities on related web pages and to make the online experience easier and more personalised. Log files are used to monitor, measure, analyse, improve, and troubleshoot our Services.
We utilise “cookies” and other technologies to collect non-personally-identifiable information from our Website and from other websites that use our Services. The cookies will also collect Personal Data about you. Information gathered through cookies and web-server log files may include information such as the date and time of visits, the pages viewed, IP addresses, links to/from any page, and time spent at our site.
We use cookie data to measure web traffic and usage activity on our Website for purposes of monitoring, troubleshooting and improving our Website and Services, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Website and the websites of Sellers that use our Services. Cookies also allow our servers to remember your account information for future visits and to provide personalised and streamlined information across related pages on our Website and also across other websites or applications that use our Services. You can choose to disable cookies for our Website but this may limit your ability to use our Website and Services.
We may occasionally email you with information about offers or new services. If you do not wish to receive this marketing material you can opt out of these email communications via an unsubscribe link included in such communications. However, you will continue to receive certain email communications related to your account and your relationship with Jamatto.
If you wish to opt out of having cookies set on your browser, the only way to ensure that this happens is to manage the settings on your web browser to delete all cookies and disallow further acceptance of cookies. Note that disabling cookies on your browser prevents Jamatto from tracking your activities in relation to our Website and Services. However, it may also disable many of the features available through our Websites and Services and some aspects of our Services may not work properly if you do so. For more information, refer to your browser’s technical information. You may also consider visiting aboutcookies.org, which provides helpful information about cookies.
In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technology to identify the fact that you have visited our Website or seen one of our advertisements, and we may provide that information to one or more third party advertising networks. The information we provide may include the time and date of your visit to our Website, pages viewed, links clicked and other non-personally identifying information. Those advertising networks may recognise the web beacon or cookie associated with your visit to our Website when you visit other websites on which they serve advertising, and they may make decisions about the advertisements you see based on it. We may choose to work with Google AdWords, Doubleclick, AdRoll or other advertising networks. Each of these companies has its own privacy policy, which we encourage you to review. For more information about advertising and tracking online, visit the Network Advertising Initiative. This website allows consumers to “opt out” of the behavioural advertising delivered by member companies. Additional information on that program can be found here.
Jamatto does not sell or rent your Personal Data to marketers or third parties. Jamatto may disclose Personal Data it collects about you to trusted third parties who are integral to the operation of our Website and Services for a variety of purposes in connection with providing our Services, operating our Website and special offers to you. These third parties may include our agents, related bodies corporate, contractors, financial institutions, payment processors, verification services and credit bureaus, as well as any third parties that you have directly authorised to receive your Personal Data.
We may share Buyer’s contact information with Sellers as part of the Buyer’s purchases.
We may store your Personal Data in locations outside the direct control of Jamatto, for instance, on servers or databases co-located with hosting providers. Some of our the related bodies corporate or third parties to whom we disclose your Personal Data are located outside of United Kingdom. These countries may include the United States of America and Ireland.
We may also disclose your Personal Data to law enforcement, government officials, or other third parties if required by law or we believe in good faith that the disclosure is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Services Agreement.
In addition, in the event of a merger, acquisition, reorganisation, bankruptcy, or other similar events, certain information in our possession may be transferred to our successor or assign.
Any sharing or disclosure of your Personal Data will be in compliance with applicable data protection laws and regulations.
Personal Data that we collect and use for any purpose or purposes shall not be retained for longer than is necessary for that purpose or those purposes. This includes the Personal Data of Buyers.
Jamatto has a variety of obligations to retain the data that you provide us, both to ensure that transactions can be appropriately processed, settled, refunded or charged back, to identify fraud, and also to comply with laws applicable to us and to our banking providers and credit card processors. Accordingly, even if you close your Jamatto account we will retain certain information as necessary to meet our obligations. However, we will identify your account in our database as “inactive” or “closed”.
Although no data transmission can be guaranteed to be 100% secure, we take all reasonable steps to ensure that the Personal Data we collect, use or disclose is accurate, complete, up-to-date, relevant and stored securely.
We also take all reasonable steps to ensure that the Personal Data we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure by the use of various methods including access limitation, and industry-standard Secure Socket Layer (SSL) encryption technology to safeguard the account registration process and sign-up information. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to building and files.
Jamatto will provide some or all of its Services from systems located outside of Europe. As such, Sellers are required to disclose to Buyers that personally identifiable information may be transferred, processed and stored outside of Europe.
Jamatto maintains strict administrative, technical and physical procedures to protect information stored in our servers, which are located in the United States. Access to information is limited (through user/password credentials and software systems) to those employees who require it to perform their job functions.
We reserve the right to make changes to this Policy from time to time. Please review this Policy periodically to check for updates. If any changes are material and/or retroactive, we may provide additional notice and/or an opportunity to “opt-in,” as appropriate under the circumstances. We may also advise you of changes to this policy by emailing and/or mailing the revised policy to any addresses you provide us.
Sellers can update their account information by signing on to our Website with their Jamatto account.
If you have any questions or suggestions about this Privacy Policy or would like to access or seek correction of your Personal Data, or if you have complaints regarding our privacy practices, please contact our Privacy Officer by emailing support@jamatto.com.
We aim to acknowledge receipt of all complaints within five business days and to resolve all complaints within 40 business days (although this may not be possible in all circumstances, and is dependent on the complexity of the issue). Where we cannot resolve a complaint within 40 business days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint.
If you wish your Personal Data to be deleted from our databases, please contact our Privacy Officer by emailing support@jamatto.com.
We aim to acknowledge receipt of all deletion requests within five business days and to effect all requests within 30 business days (although this may not be possible in all circumstances). Where we cannot effect a deletion request within 30 business days, we will notify you of the reason for the delay as well as an indication of when we expect to effect the request.